Goodman Casino – Responsible Gambling Tools & Support

At Goodman we take responsible gambling seriously. We want every player in Canada to enjoy controlled play, know the tools available to manage their activity, and get help when they need it. This page explains the safeguards we offer and practical steps you can take to keep gambling safe and within your limits.

Player protection principles

We focus on prevention, transparency and player control. Our approach is to give you clear information, easy-to-use account controls, and straightforward access to support if your play becomes a concern. We do not promote excessive play and we expect players to act responsibly.

Activity-control tools

You can manage your account with built-in tools designed to limit spending and time online. These controls are available in your account settings and through our support team on request. We recommend using them proactively if you want to keep play predictable and budgeted.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are adjustable through your profile, and our support team can assist if you need tighter restrictions or permanent changes.

Loss limits

Loss limits let you cap net losses over a chosen period. Use this setting to prevent chasing losses and to keep your gambling within an amount you can afford to lose.

Time limits and session controls

Choose session reminders, short account breaks or longer time-outs to manage how long you play. These options help you step away for a set period and return only when you decide it is appropriate.

Self-exclusion

If you need a longer break, you can request self-exclusion. Self-exclusion temporarily blocks access to your account and prevents new registrations during the exclusion period. Contact live chat or email [email protected] to start self-exclusion and to learn about the steps to reactivate your account once the agreed period has ended.

Recognizing problem behaviour

Watch for signs that gambling may be a problem. Common indicators include repeatedly exceeding limits, skipping other commitments to play, borrowing money to gamble, or feeling unable to stop when you try. If you notice these patterns in yourself or someone close to you, consider using our tools or seeking outside support.

Tips for staying in control

Practical steps that help keep gambling safe include setting strict deposit and loss limits, scheduling regular breaks, never gambling with money you need for essentials, and avoiding attempts to chase losses. Communicate with family or friends about limits if that helps you stay accountable.

Professional help and support organisations

If you need more help, reach out to recognised support organisations such as Gamblers Anonymous, Gambling Therapy or GamCare, or contact provincial helplines in Canada including ConnexOntario and local services. These organisations provide confidential advice and counselling. Our support team can also point you to appropriate resources.